Privacy Policy

Introduction

TruMedical Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at trumedicalcare.com, use our online appointment tools, or otherwise interact with us.

This policy applies to information collected through our website and related online services. It does not replace our Notice of Privacy Practices, which governs how we use and disclose your protected health information (PHI) as required by the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following types of information:

• Personal information you provide, such as your name, date of birth, phone number, email address, and insurance details when you request an appointment or complete a new patient form.
• Communications you send to us, including messages submitted through our website or by phone, email, or text.
• Technical information collected automatically when you visit our website, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit.
• Cookies and similar technologies that help us understand how visitors use our website and improve your experience.

How We Use Your Information

We use the information we collect to:

• Respond to appointment requests and send new patient packets or related scheduling communications.
• Provide, coordinate, and manage your healthcare services.
• Communicate with you about your care, appointments, billing, and practice updates.
• Improve our website, services, and patient experience.
• Comply with legal, regulatory, and insurance requirements.
• Protect the security and integrity of our website and practice operations.

SMS and Text Messaging

If you provide your phone number through our website or other channels, you may receive text messages from TruMedical Care related to appointment scheduling, new patient forms, reminders, and other care-related communications.

Message and data rates may apply. Message frequency varies. You may opt out of non-essential text messages at any time by replying STOP. For help, reply HELP or contact us at (559) 550-6226.

We do not sell your phone number or share it with third parties for their own marketing purposes.

Protected Health Information (HIPAA)

As a healthcare provider, TruMedical Care is required to protect your protected health information under HIPAA and applicable state laws. Uses and disclosures of your medical information are governed by our Notice of Privacy Practices, which we provide to patients and make available upon request.

Our website may allow you to submit information that could include health-related details. Any PHI submitted through our site is handled in accordance with HIPAA and our internal privacy and security policies.

How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

• With healthcare providers, staff, and business associates who assist us in delivering care, billing, scheduling, and practice operations, subject to appropriate confidentiality obligations.
• With insurance companies, health plans, and payment processors as needed to verify coverage and process claims.
• When required by law, court order, or government regulation, or to protect the rights, safety, and security of our patients, staff, and practice.
• With service providers who help us operate our website, communications, or technology systems, under contracts that require them to protect your information.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, analyze traffic, and improve site performance. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on the type of information involved, you may have the right to:

• Request access to or a copy of certain personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Opt out of non-essential marketing communications.
• Exercise rights related to your protected health information as described in our Notice of Privacy Practices.

To make a request, contact us using the information below. We may need to verify your identity before responding.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website without appropriate parental consent. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acknowledgment of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: